Earlier this year, I shared the news of an unprecedented public-private partnership to provide mobile health information services to expectant and new moms: text4baby. Text4baby is a free text messaging service that delivers health facts, guidance and services during pregnancy and through a baby’s first year. Any one of the devastating US infant mortality statistics is enough reason to applaud any effort to intervene and support expectant parents with timely education and resources. Read Full Entry
Tag: texting
SMS is nothing new. But what about location-based mobile ads? The North Face recently became the first retailer to utilize the newly formed partnership between Placecast and Location Labs. According to a recent post, The North Face can now reach 60% of all U.S. consumers with opt-in location-based marketing test messages.
So what? Now I can opt-in to receive more clutter on my phone when I’m near a North Face store?
There’s more to the story.
When I was pregnant, my cell phone didn’t come in a case with a shoulder strap, but it was 2002 so it might as well have. I could carry my cell phone in my pocket, but I didn’t do much with it other than turn it off so I could live in a temporary call-free bubble. I never was one of those girls who talked endlessly on the phone. Plus I used to run the Ohio AIDS Hotline and after five years of that emotional rollercoaster, I hope you’ll understand if I don’t always answer when a song fragment requests my attention.
Instead, I’m 40 years old and I text with the speed and frequency of a pre-teen. Given my love of texting, public health experience and mom-ness, the recently launched maternal and child health program text4baby got my uninterrupted attention when I read about it in the May 3rd issue of TIME Magazine (the actual off-line magazine I read to spare my hands and eyes from the daily impact of being wired).
Did you know that the rate of infant mortality in the U.S. rate is higher than 40 other nations? Or that the likelihood of a woman dying in childbirth in the U.S. is four times as great as in Germany and three times as great as in Spain? (See Amnesty International’s 2010 report “Deadly Delivery” .)
In an effort to reduce U.S. infant mortality and improve the health of women and children, the National Healthy Mothers, Healthy Babies Coalition (HMHB) has launched the first free mobile health service in the US: Text4baby, an educational program made possible through a public-private partnership that includes more than 100 sponsors and participants.
By texting the keyword BABY or BEBE (for Spanish-language texts) to 511411, women receive three free texts each week. Messages are in sync with baby’s due date or date of birth and provide knowledge about fetal and childhood development. The texts focus on critical aspects of maternal, fetal and infant health: seeing a doctor early in pregnancy, nutrition, seasonal flu prevention and treatment, mental health issues, risks of tobacco use, oral health, immunization schedules, and safe sleep. Text4baby messages also connect women to public clinics and support services for prenatal and infant care.
Many U.S. government agencies, including the Office of Science and Technology Policy, are involved in the design, outreach, and evaluation of text4baby. Johnson & Johnson is the Founding Sponsor and Premier Sponsors include WellPoint and Pfizer. The mobile health platform is provided by Voxiva and free messaging services are provided by participating wireless service providers.
In the U.S., an estimated 90 percent of adults have a cell phone (that’s usually on) and the average American spends about two hours a day on the Internet. Aneesh Chopra, the Obama administration’s Chief Technology Officer, hopes technology may help solve this urgent health problem. “The ultimate goal is to make sure that we reduce infant mortality—that we increase the health of the children and the mothers through pregnancy. But from a technology standpoint, we’re also trying to understand, ‘Is this a better methodology of communicating and outreach? Does this model work in the delivery of education?’”
It is too soon to answer Chopra’s question about the effectiveness of this methodology to deliver behavior-changing education, but I think we can say with some confidence that women are receptive to the idea of getting connected for baby: since its launch in February, text4baby has enrolled more than 30,000 users.
Not quite fluent on texting yet?
Kids are according to today’s research released by the Pew Internet & American Life Project.
What stood out to me is that cell phone texting “has become the preferred channel of basic communication between teens and their friends …”
From February 2008 to September 2009:
- Texting rose from 38% of teens to 54%.
That’s a bigger jump than:
- Calls on cell phones (36 to 38%)
- Talk face-to-face (31 to 33%)
- Social networking sites (21 to 25%)
Even more remarkable is that the following categories actually declined:
- Instant Messaging (28 to 24%)
- E-mail (14 to 11%)
- Talk on landline (39 to 30%)
While it’s not news to parents of teenage girls, some marketers of women’s products might find it interesting to learn that teenage girls “typically send and receive 80 texts a day,” according to the Pew findings.
What’s it mean for pharma?
Lots, but mostly that an entire generation is growing up with texting as main means of communication. Since 75% of 12-17 year-olds now own cell phones (up from 45% in 2004, according to Pew), and it cuts across all demographics, there’s a significant number of consumers who communicate primarily using this medium.
Can any brand manager targeting that demographic ignore that?
Can any brand manager targeting that generation a few years from now ignore that?
We don’t think so.
Truth On Call, a San Francisco start-up, is monetizing the quintessential Twitter behavior: throwing out a tough question to your followers and hoping someone in your crowd can come up with the answer.
It’s a behavior shared by bloggers, new moms and even health care professionals. When Truth on Call founders noticed that doctors were tweeting about perplexing cases and get responses from doctors they do not know, they were inspired to make it easier.
They’ve assembled a panel of physicians to virtually answer questions. Users can ask a question of one doc or an entire panel. Answers start at $50.
Doctors sign up to participate at Truth On Call’s Web site. The company verifies that the physician is registered with the federal database of doctors who can prescribe medicine and verifies identity by sending a text message to his or her cellphone. Doctors receive $10 for each question they answer, and Truth On Call will send the checks to their address or to a charity of their choosing.
Today, the service is aimed at a professional audience (journalists, financial analysts, pharmaceutical executives and doctors), but it will quickly be opened to patients and caregivers around the world. Soon, that second opinion you’ve been craving could come on your cell phone.



